Cloud Compute Support Engineer — Kubernetes & Security

Palo Alto Networks; Santa Clara (CA); On-site; USD 88,400 - 143,000; Full time

Job summary

A leading cybersecurity firm in Santa Clara is seeking a Technical Support Engineer for its Cortex Cloud Compute team. This role involves providing technical support to customers, managing complex issues, and collaborating with multi-functional teams. Candidates should have expertise in containerization technologies, public cloud services, and security best practices. The position offers a competitive salary range between $88,400 and $143,000, depending on experience and qualifications.

Qualifications

• Proven experience in deploying and managing Kubernetes clusters.
• Experience working with public cloud provider technologies.
• Background in security, preferably cloud security.

Responsibilities

• Offer technical support to customers and partners.
• Effectively manage support cases from recording to resolution.
• Conduct fault isolation and root cause analysis for technical issues.

Skills

Containerization technologies (Docker, Kubernetes)

Cloud provider technologies (AWS, Azure, GCP, OCI)

In-depth knowledge in cloud technologies

Proficient in Linux and Windows operating systems

Experience with IAC (e.g., Terraform, CloudFormation)

Familiarity with programming languages (Go, Python, PowerShell)

Tools

CI/CD tools (Jenkins, GitLab, CircleCI)

Job description

A leading cybersecurity firm in Santa Clara is seeking a Technical Support Engineer for its Cortex Cloud Compute team. This role involves providing technical support to customers, managing complex issues, and collaborating with multi-functional teams. Candidates should have expertise in containerization technologies, public cloud services, and security best practices. The position offers a competitive salary range between $88,400 and $143,000, depending on experience and qualifications.