Enterprise Client Support & Product Specialist

ADP; Town of Florida (NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Best-in-class benefits on Day 1

Flexible work schedule

Volunteer time off

Job summary

ADP Work Market is seeking a Client Service & Product Support Specialist to provide enterprise level support to clients and workers via live chat, email, and phone. The role is hybrid, with three days in the office and two days from home.

You will triage questions related to the WorkMarket platform, prioritize escalations, and collaborate with the product team to evolve the client and worker experience, while leveraging Zendesk, JIRA, Google apps, and Office for effective resolution.

Qualifications

• 2–5 years of customer service experience with demonstrated ability to de‑escalate situations.
• Excellent communication and leadership skills with time management.
• Solid computer skills and ability to troubleshoot and provide remote technical assistance.
• Experience with Zendesk, JIRA, Google applications, Office and other industry standard apps.

Responsibilities

• Provide Enterprise Level Support to clients and workers via live chat, email and phone.
• Prioritize escalated issues and collaborate with product team to improve the platform experience.
• Resolve product or service issues by clarifying the complaint, determining causes, and following up for resolution.

Skills

Customer service

Problem solving

Time management

Curiosity for technology

Tools

Zendesk

JIRA

Google apps

Office

Job description

ADP Work Market is seeking a Client Service & Product Support Specialist to provide enterprise level support to clients and workers via live chat, email, and phone. The role is hybrid, with three days in the office and two days from home.

You will triage questions related to the WorkMarket platform, prioritize escalations, and collaborate with the product team to evolve the client and worker experience, while leveraging Zendesk, JIRA, Google apps, and Office for effective resolution.