Enterprise Client Success Manager — Remote & Equity

BlackCloak, Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible vacation

Medical insurance

Dental insurance

Vision insurance

401(k)

Equity

Home office stipend

Parental leave

Company events

Job summary

BlackCloak, Inc. is seeking a Customer Success Manager to own retention and adoption for enterprise accounts, building lasting relationships and tracking account health.

You will leverage AI tools to analyze data and produce client-ready reviews and reports, communicate clearly with stakeholders, and help the company scale a fully remote operation with flexible vacation, medical/dental/vision coverage, equity, and a home office stipend.

Qualifications

• 2+ years in customer success/account management with enterprise clients.
• Strong communication, data analysis, and organizational skills.
• 100% remote company with flexible vacation, medical, dental, vision, 401(k), and equity.
• Home office stipend, parental leave, and company events.

Responsibilities

• Own retention and adoption for enterprise clients, building relationships and tracking account health.
• Use AI tools to analyze data and produce client-ready reviews and reports.

Skills

Account management

Client success

Data analysis

Communication

Tools

Salesforce

Data visualization tools

Job description

BlackCloak, Inc. is seeking a Customer Success Manager to own retention and adoption for enterprise accounts, building lasting relationships and tracking account health.

You will leverage AI tools to analyze data and produce client-ready reviews and reports, communicate clearly with stakeholders, and help the company scale a fully remote operation with flexible vacation, medical/dental/vision coverage, equity, and a home office stipend.