Enterprise Client Experience Manager

Accenture PLC; Carmel (IN); On-site; USD 60,000 - 100,000; Full time

Job summary

Accenture LearnVantage seeks a Customer Experience Manager to oversee enterprise client upskilling and reskilling programs. You will coordinate cross-functional teams across Sales, Courseware Development, Technology, and Operations Delivery from planning to completion, acting as the central operational lead for private instructor-led deliveries.

You will design delivery strategies that blend instructor-led training, on-demand learning, accelerators, and other offerings into a cohesive program,

Qualifications

• Minimum of 3 years of project and program management experience.
• Minimum of 1 year of experience working in ed tech, enterprise learning, or learning operations.
• Bachelor’s degree or equivalent (minimum 12 years) work experience; if Associate Degree, minimum 6 years work experience.

Responsibilities

• Lead client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries, partnering with the account's sales lead and with Operations Delivery to ensure delivery items are completed.
• Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing components for a cohesive program.
• Participate in meetings with clients to discuss program design, delivery options, and tradeoffs.
• Build and maintain trusted relationships with client program owners and sponsors with Customer Success Managers.
• Translate client needs into internal requirements, plans, and decisions for the delivery team.
• Own program reporting for clients: progress, learner engagement, risks, and next steps.
• Track commitments, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor-led deliveries and programs.

Skills

Project management

Client engagement

Stakeholder management

Delivery leadership

Communication with clients

Education

Bachelor’s degree or equivalent

Tools

PM tools

LMS familiarity

Job description

Accenture LearnVantage seeks a Customer Experience Manager to oversee enterprise client upskilling and reskilling programs. You will coordinate cross-functional teams across Sales, Courseware Development, Technology, and Operations Delivery from planning to completion, acting as the central operational lead for private instructor-led deliveries.

You will design delivery strategies that blend instructor-led training, on-demand learning, accelerators, and other offerings into a cohesive program,