Enterprise Learning Programs Lead

Accenture PLC; Detroit (MI); On-site; USD 47,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid holidays

Paid time off

Job summary

Accenture LearnVantage seeks a Customer Experience Manager to lead enterprise client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.

They will serve as the operational lead for private instructor‑led deliveries, plan blended delivery options, and drive continuous improvement, building trusted client relationships and translating needs into actionable delivery plans.

Qualifications

• Minimum of 3 years of project and program management experience.
• Minimum of 1 year of experience in ed tech, enterprise learning, or learning operations.
• Bachelor’s degree or equivalent work experience (minimum 12 years). If Associate Degree, must have minimum 6 years work experience.

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating multiple teams from planning through completion.
• Serve as the operational lead for private instructor‑led deliveries and coordinate with sales and delivery teams.
• Plan and implement delivery for blended programs and sequencing to create a cohesive client experience.
• Participate in client meetings to provide design options and tradeoffs.
• Build and maintain trusted client relationships and translate client needs into internal requirements.
• Own program reporting covering progress, engagement, risks, and next steps.
• Track commitments, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor‑led deliveries and programs.

Skills

Project management

Program management

EdTech experience

Stakeholder management

Proficient with AI tooling

Education

Bachelor’s degree or equivalent

Tools

LMS systems

Project management tools

Job description

Accenture LearnVantage seeks a Customer Experience Manager to lead enterprise client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.

They will serve as the operational lead for private instructor‑led deliveries, plan blended delivery options, and drive continuous improvement, building trusted client relationships and translating needs into actionable delivery plans.