Enterprise Learning Experience Lead

Accenture PLC; Pittsburgh (Allegheny County); On-site; USD 70,000 - 120,000; Full time

Job summary

Accenture LearnVantage is seeking a Customer Experience Manager to orchestrate enterprise learning programs for clients, coordinating Sales, Courseware Development, Technology, and Operations Delivery from planning through completion.

You will serve as the operational lead for instructor-led deliveries, partner with sales on client requirements, and ensure cohesive program design across blended offerings, including on-demand learning and accelerators.

Qualifications

• Minimum of 3 years of project and program management experience.
• Minimum of 1 year of experience working in ed tech, enterprise learning, or learning operations.
• Bachelor’s degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
• Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
• Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs.
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
• Translate what clients need into clear internal requirements, plans, and decisions for the delivery team.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments against delivery, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Skills

Client communication

Stakeholder management

Delivery leadership

Problem solving

AI tooling familiarity

Organizational skills

Team coordination

Education

Bachelor’s degree or equivalent (12 years) work experience

Tools

PM tools

LMS platforms

Job description

Accenture LearnVantage is seeking a Customer Experience Manager to orchestrate enterprise learning programs for clients, coordinating Sales, Courseware Development, Technology, and Operations Delivery from planning through completion.

You will serve as the operational lead for instructor-led deliveries, partner with sales on client requirements, and ensure cohesive program design across blended offerings, including on-demand learning and accelerators.