Enterprise Learning Experience Lead

Accenture PLC; Irvine (CA); Vor Ort; USD 70.000 - 120.000; Vollzeit

Zusammenfassung

Accenture LearnVantage is seeking a Customer Experience Manager to lead enterprise client upskilling and reskilling programs. You will coordinate Sales, Courseware Development, Technology, and Operations Delivery from planning through completion, acting as the operational lead for private instructor-led deliveries and partnering with the account's sales lead and delivery teams.

You will plan blended delivery strategies, translate client needs into actionable internal plans, and own comprehensive

Qualifikationen

• Minimum of 3 years of project and program management experience.
• Minimum of 1 years of experience in ed tech or enterprise learning.
• Bachelor’s degree or equivalent (minimum 12 years) work experience; associate degree requires minimum 6 years.

Aufgaben

• Lead client upskilling programs coordinating Sales, Courseware Development, Technology, and Operations Delivery through to completion.
• Act as operational lead for private instructor-led deliveries, partnering with sales and delivery teams.
• Plan and implement delivery for blends of instructor-led, on-demand, accelerators, and other offerings.
• Participate in client meetings with a clear program design point of view.
• Build trusted client relationships and maintain collaboration with Customer Success Managers.
• Translate client needs into internal requirements and decisions for delivery teams.
• Own program reporting covering progress, engagement, risks, and next steps.
• Track commitments, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor-led deliveries.

Kenntnisse

Project management

Program management

Client relationship

Stakeholder communication

Delivery leadership

Process improvement

Risk management

Cross-functional collaboration

Ausbildung

Bachelor’s degree or equivalent

Associate degree + 6+ years

Tools

PM tools

Jobbeschreibung

Accenture LearnVantage is seeking a Customer Experience Manager to lead enterprise client upskilling and reskilling programs. You will coordinate Sales, Courseware Development, Technology, and Operations Delivery from planning through completion, acting as the operational lead for private instructor-led deliveries and partnering with the account's sales lead and delivery teams.

You will plan blended delivery strategies, translate client needs into actionable internal plans, and own comprehensive