Enterprise Learning Program Lead: CX & Delivery

Accenture PLC; City of Albany (NY); Sur place; USD 66 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Résumé du poste

Accenture LearnVantage is seeking a Customer Experience Manager to oversee enterprise learning programs for major clients. You will coordinate Sales, Courseware Development, Technology, and Operations to design and deliver cohesive upskilling experiences, from planning through completion.

You will lead private instructor-led deliveries and collaborate with sales and delivery teams to meet client requirements, while building trusted relationships with program sponsors and owners.

Qualifications

• Minimum of 3 years of project and program management experience.
• Minimum of 1 year of experience working in ed tech, enterprise learning, or learning operations.
• Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience).
• Strong client-facing communication and ability to engage with senior stakeholders.
• Familiarity with project management tools and AI tooling is a plus.

Responsabilités

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to ensure delivery items are completed.
• Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component for a cohesive program.
• Participate in meetings with clients to provide a clear point of view on program design, delivery options, and tradeoffs.
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers.
• Translate client needs into clear internal requirements, plans, and decisions for the delivery team.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments against delivery, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor-led deliveries and programs.

Connaissances

Project management

Program management

Client communication

Stakeholder management

Delivery excellence

AI tooling

Formation

Bachelor’s degree or equivalent

Outils

LMS systems

PM tools

AI tooling

Description du poste

Accenture LearnVantage is seeking a Customer Experience Manager to oversee enterprise learning programs for major clients. You will coordinate Sales, Courseware Development, Technology, and Operations to design and deliver cohesive upskilling experiences, from planning through completion.

You will lead private instructor-led deliveries and collaborate with sales and delivery teams to meet client requirements, while building trusted relationships with program sponsors and owners.