Enterprise Learning Experience Manager

Accenture PLC; Chicago (IL); On-site; USD 51,000 - 104,000; Full time

Job summary

Accenture LearnVantage seeks experienced Customer Experience Managers to orchestrate complex client programs, coordinating sales, courseware, technology, and operations to deliver end‑to‑end learning solutions. You will serve as the operational lead for private instructor‑led deliveries and ensure cohesive program execution.

You will translate client needs into actionable internal requirements, drive risks and improvements, and build trusted client relationships.

Qualifications

• Minimum of 3 years of project and program management experience.
• Minimum of 1 year of experience in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to ensure delivery items are completed.
• Plan and implement delivery for deals combining instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component for a cohesive program.
• Participate in meetings with clients to provide a clear viewpoint on program design, delivery options, and tradeoffs.
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers.

Skills

Project management

Client communication

Stakeholder management

Delivery leadership

Education

Bachelor's degree or equivalent

Tools

Project management tools

Job description

Accenture LearnVantage seeks experienced Customer Experience Managers to orchestrate complex client programs, coordinating sales, courseware, technology, and operations to deliver end‑to‑end learning solutions. You will serve as the operational lead for private instructor‑led deliveries and ensure cohesive program execution.

You will translate client needs into actionable internal requirements, drive risks and improvements, and build trusted client relationships.