Enterprise Client Experience & Delivery Lead

Accenture PLC; Orlando (FL); On-site; USD 70,000 - 120,000; Full time

Job summary

Accenture LearnVantage is seeking a Customer Experience Manager to lead enterprise client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.

You will serve as the operational lead for private instructor-led deliveries, aligning with the account's sales lead and with Operations Delivery to ensure delivery completeness and success.

Qualifications

• Minimum of 3 years of project and program management experience.
• Minimum of 1 years of experience working in ed tech, enterprise learning, or learning operations.
• Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to ensure completion.

Skills

Project management

Client communication

Stakeholder management

Operational leadership

AI tooling

Education

Bachelor’s degree or equivalent

Tools

Project management tools

LMS systems

Job description

Accenture LearnVantage is seeking a Customer Experience Manager to lead enterprise client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.

You will serve as the operational lead for private instructor-led deliveries, aligning with the account's sales lead and with Operations Delivery to ensure delivery completeness and success.