Enterprise Learning Experience Manager

Accenture PLC; Miami (FL); On-site; USD 47,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture LearnVantage in the United States hires a Customer Experience Manager to lead client upskilling programs, coordinating sales, courseware, technology, and delivery teams from planning through completion.

You will serve as the operational lead for private instructor-led deliveries, design cohesive blended programs, meet with clients to discuss options, and build trusted relationships with sponsors to ensure a successful learning journey.

Qualifications

• Minimum of 3 years of project and program management experience.
• Minimum of 1 year of experience in ed tech, enterprise learning, or learning operations.
• Bachelor’s degree or equivalent work experience (12 years total).

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
• Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
• Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs.
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
• Translate what clients need into clear internal requirements, plans, and decisions for the delivery team.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments against delivery, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Skills

Project management

Program management

Ed tech

Client facing

AI tooling

Education

Bachelor’s degree or equivalent (minimum 12 years) work experience

Tools

PM tools

LMS platforms

Online learning platforms

Job description

Accenture LearnVantage in the United States hires a Customer Experience Manager to lead client upskilling programs, coordinating sales, courseware, technology, and delivery teams from planning through completion.

You will serve as the operational lead for private instructor-led deliveries, design cohesive blended programs, meet with clients to discuss options, and build trusted relationships with sponsors to ensure a successful learning journey.