Enterprise Learning Experience Lead

Accenture PLC; Scottsdale (AZ); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

PMP certification

Familiarity with LMS platforms

Industry-leading learning programs

Job summary

Accenture LearnVantage is seeking a Customer Experience Manager to act as the internal operations lead for enterprise clients. You will coordinate with Sales, Courseware Development, Technology, and Operations Delivery from planning through completion, ensuring cohesive programs across instructor-led, on-demand, accelerators, and blended options.

You will build trusted client relationships, translate needs into delivery requirements, and own program reporting, tracking progress, risks, and next

Qualifications

• Minimum of 3 years of project and program management experience.
• Minimum of 1 year in ed tech, enterprise learning, or learning operations.
• Bachelor’s degree or equivalent work experience (minimum 12 years total).

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to ensure delivery items are completed.
• Plan and implement delivery for deals combining instructor-led training, on-demand learning, accelerators, and other offerings, sequencing components for a cohesive program.
• Participate in client meetings to present program design, delivery options, and tradeoffs.
• Build and maintain trusted relationships with client program owners and sponsors with Customer Success Managers.
• Translate client needs into clear internal requirements, plans, and decisions for the delivery team.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor-led deliveries and programs.

Skills

Project management

Client relationship management

Cross-functional coordination

AI tooling

Delivery optimization

Education

Bachelor’s degree or equivalent

Tools

PM software familiarity

Job description

Accenture LearnVantage is seeking a Customer Experience Manager to act as the internal operations lead for enterprise clients. You will coordinate with Sales, Courseware Development, Technology, and Operations Delivery from planning through completion, ensuring cohesive programs across instructor-led, on-demand, accelerators, and blended options.

You will build trusted client relationships, translate needs into delivery requirements, and own program reporting, tracking progress, risks, and next