Enterprise CX Program Lead

Accenture PLC; Austin (TX); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Benefits package

401(k) plan

Paid holidays

Paid time off

Job summary

Accenture LearnVantage is seeking a Customer Experience Manager to lead enterprise client upskilling programs, coordinating Sales, Courseware Development, Technology, and Operations Delivery from planning through completion.

The role focuses on private instructor-led deliveries, blended offerings, and ensuring a cohesive program aligned with client needs. Strong PM and edtech experience required.

Qualifications

• Minimum of 3 years of project and program management experience
• Minimum of 1 year of experience working in ed tech, enterprise learning, or learning operations
• Bachelor’s degree or equivalent (minimum 12 years) work experience; If Associate Degree, minimum 6 years work experience

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to ensure delivery items are completed
• Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing components for a cohesive program
• Participate in meetings with clients to provide a clear viewpoint on design, delivery options, and tradeoffs
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers
• Translate client needs into clear internal requirements, plans, and decisions for the delivery team
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps
• Track commitments against delivery, surface risk early, and manage escalations
• Drive process improvement and standards for private instructor-led deliveries and programs

Skills

Client communication

Stakeholder management

Cross-functional communication

AI tooling

Delivery expertise

Education offerings knowledge

Delivery under ambiguity

Risk management

Process improvement

Education

Bachelor’s degree or equivalent

Tools

PM tools

LMS platforms

Job description

Accenture LearnVantage is seeking a Customer Experience Manager to lead enterprise client upskilling programs, coordinating Sales, Courseware Development, Technology, and Operations Delivery from planning through completion.

The role focuses on private instructor-led deliveries, blended offerings, and ensuring a cohesive program aligned with client needs. Strong PM and edtech experience required.