Enterprise CCaaS BDR - Contact Center Growth Hunter

Zoom; Lansing (MI); Hybrid; USD 65,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Benefits package

Equity potential

Job summary

Zoom Contact Center is seeking a Contact Center Business Development Representative to own the top-of-funnel motion for enterprise accounts, engaging with C-level and VP-level decision-makers and partnering with Account Executives to build and execute targeted outreach campaigns that drive pipeline.

We value CCaaS expertise and offer ownership of outreach strategy, visibility with senior sales leadership, and a clear path to Account Executive.

Qualifications

• Demonstrated previous experience working with contact center solutions, CCaaS, or customer experience technologies.
• Excellent customer service skills and sales acumen.
• Ability to work with multiple teams to refine sales strategies.
• Experience engaging C-level and VP executives with consultative messaging.
• Proven track record of contributing to pipeline growth and meeting quotas.

Responsibilities

• Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns.
• Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach.
• Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns.
• Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs.
• Developing compelling, account-specific messaging to engage C- level executives and VPs in CX, IT, and Operations.
• Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth.
• Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback.

Job description

Zoom Contact Center is seeking a Contact Center Business Development Representative to own the top-of-funnel motion for enterprise accounts, engaging with C-level and VP-level decision-makers and partnering with Account Executives to build and execute targeted outreach campaigns that drive pipeline.

We value CCaaS expertise and offer ownership of outreach strategy, visibility with senior sales leadership, and a clear path to Account Executive.