Enterprise BDR — CCaaS & Contact Center Solutions

Zoom; Little Rock (AR); Hybrid; USD 65,000 - 120,000; Full time

Job summary

Zoom is seeking a Contact Center Business Development Representative to own the top-of-funnel motion for Zoom Contact Center, engaging with enterprise decision-makers and partnering with Account Executives to build targeted outreach that drives pipeline. You'll bring CCaaS expertise and own your outreach strategy with visibility to senior sales leadership.

This hybrid role rewards high-activity outbound selling, with a compensation model that includes base salary and OTE.

Qualifications

• Experience with contact center solutions or CCaaS.
• Excellent customer service skills and sales acumen.
• Experience engaging C-level and VP executives with consultative selling.

Responsibilities

• Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns.
• Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach.
• Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns.
• Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs.
• Developing compelling, account-specific messaging to engage C- level executives and VPs in Customer Experience (CX), IT, and Operations.
• Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth.
• Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback.

Skills

CCaaS knowledge

Outbound prospecting

C-level engagement

Sales acumen

Cross-team collaboration

Tools

Salesforce

Job description

Zoom is seeking a Contact Center Business Development Representative to own the top-of-funnel motion for Zoom Contact Center, engaging with enterprise decision-makers and partnering with Account Executives to build targeted outreach that drives pipeline. You'll bring CCaaS expertise and own your outreach strategy with visibility to senior sales leadership.

This hybrid role rewards high-activity outbound selling, with a compensation model that includes base salary and OTE.