Enterprise API Success Lead - Americas

Talon.One; Boston (MA); On-site; USD 104,000 - 127,000; Full time

Benefits offered by this job

Adyen+ monthly cash benefit

Unlimited paid time off

Medical/dental/vision coverage

401(k) with company match

Pre-tax FSA

Parental leave

Life insurance and disability

Annual company gathering

Global office access

Job summary

Talon.One, an Adyen company, is seeking an Enterprise Technical Account Manager to drive the success of our API-first promotion engine for enterprise clients across the Americas. You will own the technical integration, monitor API usage, and manage escalations with Engineering and Customer Success teams.

You will lead onboarding, manage client expectations, and seek partnerships to expand our ecosystem, boosting retention and growth throughout your portfolio.

Qualifications

• 4+ years in a Technical Account Manager, Integrations Consultant, or similar role.
• Experience owning API integrations end-to-end for enterprise accounts.
• Proven ability to manage Enterprise accounts with complex stakeholders.
• Experience with SaaS products and API-first platforms.
• Strong problem-solving skills in troubleshooting environments.
• Excellent written communication for technical and non-technical audiences.
• Calm, professional demeanor handling high-stakes customer relationships.
• Analytical mindset with data-driven decision making.

Responsibilities

• Own end-to-end technical integration of API-driven platform for clients.
• Troubleshoot recurring technical issues and drive escalations to resolution.
• Manage a portfolio of enterprise accounts to protect retention and growth.
• Collaborate with Customer Success and Engineering to deliver client value.
• Design and improve onboarding processes for customers.
• Identify new technology partnerships and integration opportunities.
• Guide customers through expectation-setting conversations.

Skills

API integrations end-to-end

Enterprise account management

SaaS product knowledge

Technical troubleshooting

Strong written communication

Data-driven decision making

Customer relationship management

Cross-functional collaboration

Job description

Talon.One, an Adyen company, is seeking an Enterprise Technical Account Manager to drive the success of our API-first promotion engine for enterprise clients across the Americas. You will own the technical integration, monitor API usage, and manage escalations with Engineering and Customer Success teams.

You will lead onboarding, manage client expectations, and seek partnerships to expand our ecosystem, boosting retention and growth throughout your portfolio.