Enterprise AI Transformation Lead — Customer Success

Amazon Web Services (AWS); New York (NY); On-site; USD 169,000 - 229,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a seasoned transformation leader to reinvent how enterprises plan, execute, and operate using Amazon Quick and AWS Gen AI.

You will shape methodologies and repeatable models, influencing product roadmaps and GTM strategies, and work with partners to scale high‑quality customer success delivery. The role demands executive-level strategic vision and practical credibility to translate AI capabilities into measurable business value for hundreds of enterprises

Qualifications

• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• 7+ years of experience in senior customer-facing roles including customer success management, strategic consulting, or business transformation advisory, with direct accountability for enterprise customer outcomes
• 10+ years leading complex, large-scale business transformation or organizational change programs with significant technology enablement components in enterprise contexts
• Deep expertise in enterprise business execution and process transformation, with direct experience advising organizations through significant operational reinvention initiatives
• L300+ understanding of Amazon Quick capabilities and AWS Gen AI platform with ability to articulate technical capabilities in business value terms
• Demonstrated experience leading enterprise change management initiatives involving AI/automation adoption, including organizational capability building and adoption measurement

Responsibilities

• Design and lead strategic transformation programs for enterprise customers adopting Amazon Quick and AWS Gen AI services
• Synthesize learnings into playbooks and best practices to inform product roadmaps and GTM strategy
• Co-develop transformation offerings with strategic consulting partners and support enablement programs
• Monitor transformation health and drive measurable business value through executive reviews
• Influence AWS product roadmap through customer insights and industry leadership
• Lead governance and change management activities to drive adoption and benefits realization

Skills

Program leadership

Customer-facing

Enterprise transformation

AI/Gen AI knowledge

Change management

Executive communication

Tools

Amazon Quick

Bedrock

SageMaker

Job description

Amazon Web Services, Inc. is seeking a seasoned transformation leader to reinvent how enterprises plan, execute, and operate using Amazon Quick and AWS Gen AI.

You will shape methodologies and repeatable models, influencing product roadmaps and GTM strategies, and work with partners to scale high‑quality customer success delivery. The role demands executive-level strategic vision and practical credibility to translate AI capabilities into measurable business value for hundreds of enterprises