Enterprise AI Technical Account Manager – Equity

Yoodli AI Roleplays

United States

On-site

USD 110,000 - 125,000

Full time

14 days+

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Benefits offered by this job

Equity opportunities

Collaborative culture

Job summary

Yoodli is seeking a Technical Account Manager to be the technical liaison between customers and the product. You will own the post-launch technical relationship, manage onboarding, integrations, and ongoing health, and work closely with Customer Success on renewals and business value.

Ideal candidates have 2–4 years in a SaaS TAM or senior support role, are adept at reading logs and diagnosing API integrations, and communicate clearly with both technical and executive stakeholders.

Qualifications

2–4 years in a technical account management or senior support role at a SaaS company.
Own a small high-touch book of business (1–4 accounts).
Strong troubleshooting: SSO/SAML, REST APIs, webhooks, logs, HAR, network traces.
Experience with enterprise SaaS customers.
Clear written and verbal communication.
Organized, proactive, and dependable.
Experience with HubSpot, Jira, Salesforce.

Responsibilities

Serve as the technical escalation point for enterprise customers.
Investigate bugs and write clear escalations for engineering.
Respond to technical inquiries with accuracy and speed.
Manage SLA commitments and monitor for timely resolutions.
Lead technical onboarding for new enterprise customers (SSO, LMS/CRM integrations).
Collaborate with CSMs, PS, and SEs on renewals and expansions.
Document solutions and create integration guides.