Enterprise AI Technical Account Manager

Yoodli AI Roleplays; Seattle (WA); On-site; USD 110,000 - 125,000; Full time

Job summary

Yoodli is an AI roleplay coaching platform headquartered in Seattle. The Technical Account Manager will bridge customers and the product, owning post-launch technical relationships, triage, integration health, and proactive monitoring to ensure value realization over time.

You'll support enterprise customers, manage a small high-touch book of business, and collaborate with CS, Professional Services, and Solutions Engineers on renewals and expansions, becoming a deep product expert in AI roleplay

Qualifications

• 2-4 years of experience in a technical account management, technical customer success, or senior technical support role at a SaaS company
• Comfortable owning a small, high-touch book of business (1-4 strategic enterprise accounts)
• Solid technical foundation: SSO/SAML, REST APIs, webhooks, ability to read logs and diagnose issues
• Experience with enterprise SaaS customers
• Clear, confident communicator who explains complex topics to executives and writes precise bug reports
• Strong written communication and attention to detail
• Organized, proactive, and reliable in tracking issues across accounts

Responsibilities

• Serve as the technical escalation point for enterprise customers from triage through resolution
• Investigate product bugs and write clear escalations for engineering
• Respond to inbound technical inquiries with accuracy, empathy, and speed
• Own response and resolution against defined SLA commitments
• Maintain visibility into open issues and proactively communicate status to customers
• Build and maintain trusted technical relationships with administrators and IT leads
• Lead technical onboarding for new enterprise customers (SSO, LMS/CRM integrations)
• Conduct technical health reviews to surface adoption blockers and integration opportunities
• Partner with CS, Professional Services, and Solution Engineers on renewal and expansion conversations
• Become a deep product expert on Yoodli's platform and data flows
• Translate customer requirements into product feedback for engineering
• Document solutions, workarounds, and integration guides to reduce tickets
• Bonus: experience with LMS platforms and multi-stakeholder enterprise accounts

Skills

Technical account management

Enterprise SaaS

Communication

SLA management

Onboarding

Tools

HubSpot

Jira

Salesforce

Job description

Yoodli is an AI roleplay coaching platform headquartered in Seattle. The Technical Account Manager will bridge customers and the product, owning post-launch technical relationships, triage, integration health, and proactive monitoring to ensure value realization over time.

You'll support enterprise customers, manage a small high-touch book of business, and collaborate with CS, Professional Services, and Solutions Engineers on renewals and expansions, becoming a deep product expert in AI roleplay