Director of AI-Driven Customer Education & Adoption

Yoodli AI Roleplays; Seattle, San Francisco (WA, CA); Hybrid; USD 195,000 - 210,000; Full time

Benefits offered by this job

Equity opportunities

401k plans

Unlimited PTO

Free lunches in Seattle office

Job summary

Yoodli is seeking a Director of Customer Education to build and scale education programs for our AI Experiential Learning platform. This role partners across Customer Success, Support, Product, Sales, and Marketing to accelerate adoption, improve outcomes, and drive expansion with enterprise customers.

You will define the operating model, create scalable learning experiences, and develop a global training capability that grows with the business.

Qualifications

• 5–8+ years in customer education, enablement, instructional design, or customer success at a B2B SaaS company.
• Hands-on across formats: scripted and recorded video, designed assessments, led webinars, shipped a certification program, written guides, and run live sessions.
• Tie education to business outcomes, define metrics, instrument them, and report to executives.
• AI-first mindset in content creation, tooling design, and maintenance.
• Strong cross-functional influence across Customer Success, Product, Marketing, and Support.
• Experience educating enterprise program owners who roll out to hundreds or thousands of users.
• High agency in ambiguity and excellent writing.

Responsibilities

• Build and maintain onboarding pathways, self-paced modules, video walkthroughs, guides, templates, product academies, and live workshops.
• Own customer and partner education for every launch, ensuring CS, Support, and Sales are fluent before customers see anything.
• Build the program-admin track and certification paths for launching and running a Yoodli program.
• Segment launches to apply white-glove or scaled programs as appropriate.
• Measure adoption, time-to-value, and support deflection, iterating on data.
• Grow the function from team of one to broader headcount as needed.

Skills

Customer education

Instructional design

Cross-functional influence

AI first mindset

Writing

Live sessions

Job description

Yoodli is seeking a Director of Customer Education to build and scale education programs for our AI Experiential Learning platform. This role partners across Customer Success, Support, Product, Sales, and Marketing to accelerate adoption, improve outcomes, and drive expansion with enterprise customers.

You will define the operating model, create scalable learning experiences, and develop a global training capability that grows with the business.