Enterprise AI Success Manager

Varick Agents LTD.; San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Meaningful equity

Free lunch and dinner in the office

Ubers home if staying late

Monthly team dinners

Flexible PTO

Job summary

Varick is seeking a client-focused Customer Success Manager in our San Francisco Financial District office. You own the client relationship after deployment, ensuring workflows deliver value and renewals, acting as the steady hand between executive moments.

You will track ROI with client metrics, coordinate with engineering for quick resolutions, and identify expansion opportunities across workflows and teams. A startup mindset with 3+ years in B2B software is preferred.

Qualifications

• 3+ years in customer success, account management, or client-facing roles in B2B software or services.
• Strong relationship instincts and the ability to earn trust with senior operators.
• Comfort with data: you can pull the numbers that show value and speak to them.
• Organized and proactive: you stay ahead of client needs instead of reacting.
• A bias for ownership and follow-through.

Responsibilities

• Own ongoing client relationships post-deployment: adoption, health, and renewal
• Track and report the value agents are delivering, in the client's own metrics, so ROI is never in question
• Be the first line when a client has a question or an issue, and coordinate with engineering to resolve it
• Spot expansion opportunities: the next workflow, the next team, the next engagement
• Feed client feedback back into how we build and position

Skills

Relationship instincts

Data-driven

Organized

Ownership mindset

Job description

Varick is seeking a client-focused Customer Success Manager in our San Francisco Financial District office. You own the client relationship after deployment, ensuring workflows deliver value and renewals, acting as the steady hand between executive moments.

You will track ROI with client metrics, coordinate with engineering for quick resolutions, and identify expansion opportunities across workflows and teams. A startup mindset with 3+ years in B2B software is preferred.