Enterprise AI Customer Success Leader

King River Capital Group; San Francisco (CA); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

AI Productivity Benefit

Parental Leave

Milestone Merch

Food, Drinks & Community

Quarterly Team Events

Job summary

Relevance AI is looking for a Customer Success Manager to join our team in San Francisco. This role will advocate for a portfolio of enterprise partners, ensuring successful adoption of our AI platform. You will establish deep-rooted relationships, identify new use cases, and drive ongoing value creation.

Ideal candidates will have 3+ years of experience in customer success with B2B SaaS, strong AI literacy, and excellent communication skills. Join us to help enterprises transform their business with AI.

Qualifications

• 3+ years of experience in customer success or account management.
• Experience supporting B2B SaaS customers with complex needs.
• Strong relationship-building skills with the ability to establish trust.

Responsibilities

• Own a portfolio of enterprise customer accounts post-implementation.
• Drive customer health, adoption, retention, and expansion.
• Lead professional communication with customers for updates and proactive management.

Skills

Customer success experience

Account management

Relationship building

AI literacy

Job description

Relevance AI is looking for a Customer Success Manager to join our team in San Francisco. This role will advocate for a portfolio of enterprise partners, ensuring successful adoption of our AI platform. You will establish deep-rooted relationships, identify new use cases, and drive ongoing value creation.

Ideal candidates will have 3+ years of experience in customer success with B2B SaaS, strong AI literacy, and excellent communication skills. Join us to help enterprises transform their business with AI.