Customer Success Manager

Varick Agents LTD.; San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Meaningful equity

Free lunch and dinner in the office

Ubers home if staying late

Monthly team dinners

Flexible PTO

Job summary

Varick is seeking a client-focused Customer Success Manager in our San Francisco Financial District office. You own the client relationship after deployment, ensuring workflows deliver value and renewals, acting as the steady hand between executive moments.

You will track ROI with client metrics, coordinate with engineering for quick resolutions, and identify expansion opportunities across workflows and teams. A startup mindset with 3+ years in B2B software is preferred.

Qualifications

• 3+ years in customer success, account management, or client-facing roles in B2B software or services.
• Strong relationship instincts and the ability to earn trust with senior operators.
• Comfort with data: you can pull the numbers that show value and speak to them.
• Organized and proactive: you stay ahead of client needs instead of reacting.
• A bias for ownership and follow-through.

Responsibilities

• Own ongoing client relationships post-deployment: adoption, health, and renewal
• Track and report the value agents are delivering, in the client's own metrics, so ROI is never in question
• Be the first line when a client has a question or an issue, and coordinate with engineering to resolve it
• Spot expansion opportunities: the next workflow, the next team, the next engagement
• Feed client feedback back into how we build and position

Skills

Relationship instincts

Data-driven

Organized

Ownership mindset

Job description

About Varick.

Varick builds AI agents that take over real operational workflows inside the world's largest enterprises. Our forward-deployed engineers and strategists embed with client teams, map how work actually runs, then our engineers build the agents into production. We're venture-backed, revenue-generating from day one, and already in production inside several of these companies. You'll join an elite team from Meta, AWS Bedrock, Citadel Securities, McKinsey, BCG, Stanford, and more.

The Role.

You own the client relationship after the agents are live. You make sure the workflows we deployed keep delivering, that the client sees the value in numbers, and that a first engagement turns into the next. You're the steady hand the client relies on between the big executive moments.

What You\'ll Do.

• Own ongoing client relationships post-deployment: adoption, health, and renewal

• Track and report the value agents are delivering, in the client\'s own metrics, so ROI is never in question

• Be the first line when a client has a question or an issue, and coordinate with engineering to resolve it

• Spot expansion opportunities: the next workflow, the next team, the next engagement

• Feed client feedback back into how we build and position

What We\'re Looking For.

• 3+ years in customer success, account management, or a client-facing role, ideally in B2B software or services

• Strong relationship instincts and the ability to earn trust with senior operators

• Comfort with data: you can pull the numbers that show value and speak to them

• Organized and proactive: you stay ahead of client needs instead of reacting

• A bias for ownership and follow-through

Nice to Have.

• Experience with enterprise clients and multi-stakeholder accounts

• Technical enough to speak credibly about AI and automation

• Background in a fast-moving startup

What We Offer.

Meaningful equity, real ownership, direct access to how the world\'s largest enterprises actually run, flexible PTO, free lunch and dinner in the office, Ubers home if you\'re staying late, and monthly team dinners.

Logistics.

On-site in our San Francisco Financial District office, 5-6 days a week. Comfortable with startup hours, for startup upside.

Equal opportunity employer. Employment is subject to a standard confidentiality and non-disclosure agreement.