Enterprise AI Success Director

Tech Sales Jobs

Colorado

Remote

USD 150,000 - 210,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telehealth

Flexible work from home

Career growth

Job summary

Genesys is seeking a Customer Success Director to own enterprise customer value across a North America Central Region portfolio—delivering战略 partnerships that drive adoption, retention, and expansion in AI-powered customer experiences.

You will act as a trusted advisor to executive stakeholders, guiding transformation and aligning cross-functional teams to deliver measurable business impact for our customers.

Qualifications

10+ years in technology, consulting, or enterprise account management roles.
Bachelor’s degree in a technology or business related field.
Proven track record of driving revenue growth and customer retention in SaaS.

Responsibilities

Own a portfolio of enterprise customers and drive long-term value realization.
Lead executive engagement through regular business reviews to track progress and align on growth.
Drive adoption and retention to accelerate expansion across accounts.
Translate complex capabilities into business value for executive stakeholders.
Partner cross-functionally with Sales, Professional Services, Renewals, and Onboarding teams.

Skills

Executive engagement

Enterprise SaaS

Customer success

C-level relationships

Data analysis

CRM tools

Communication

Strategic thinking

Complex enterprise environments

Education

Bachelor’s degree in technology or business

Tools

Salesforce

Gainsight

Job description

You will act as a trusted advisor to executive stakeholders, guiding transformation and aligning cross-functional teams to deliver measurable business impact for our customers.

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