AI Experience Orchestration Director — Sales Overlay (Remote)

Tech Sales Jobs; Iowa; Vor Ort; USD 134.000 - 236.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

Telehealth coverage

Flexible work schedules and WFH

Career growth opportunities

Open time off + 10 paid holidays

401(k) matching

Adoption Assistance

Fertility treatments

Zusammenfassung

Genesys is hiring an AI and Experience Orchestration Director to drive AI-powered experiences across enterprise accounts. You will collaborate with senior stakeholders and account executives to shape strategy, opportunities, and forecasts while leading field programs across the AI portfolio.

The role demands deep expertise in AI, customer experience tech, and proven success in sales overlay or SME functions, with a track record of winning complex deals and guiding cross-functional teams.

Qualifikationen

• Strong subject matter expertise in AI, pre sales, and customer experience technology.
• Experience in sales overlay, specialist, or subject matter expert functions.
• 10 to 12 years of experience in software, cloud, or AI related roles.
• Proven capability in AI powered customer experience and conversational AI solutions.
• Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes.
• Experience coordinating and executing AI proofs of concept.
• Ability to create effective territory and account strategies that support growth objectives.
• Strong critical thinking, problem solving, and communication skills.
• Effective presentation skills with the ability to serve as a compelling subject matter expert.
• Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams.

Aufgaben

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders.
• Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams.
• Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting.
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives.
• Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team.
• Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration.
• Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities.
• Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services.
• Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives.
• Ad-hoc duties as required by management.

Kenntnisse

AI expertise

Pre sales

Customer experience

Leadership & comms

Influence without authority

Multi-stream management

Presentation skills

Cross-functional collaboration

Jobbeschreibung

Genesys is hiring an AI and Experience Orchestration Director to drive AI-powered experiences across enterprise accounts. You will collaborate with senior stakeholders and account executives to shape strategy, opportunities, and forecasts while leading field programs across the AI portfolio.

The role demands deep expertise in AI, customer experience tech, and proven success in sales overlay or SME functions, with a track record of winning complex deals and guiding cross-functional teams.