Executive AI Success Architect

Zendesk, Inc.; Austin (TX); Hybrid; USD 185,000 - 277,000; Full time

Job summary

Zendesk, Inc. seeks a seasoned AI Success Strategist to own end-to-end AI roadmaps for strategic customers, translating product capabilities into long‑term business value. You will align executive stakeholders and drive multi‑year adoption, impacting retention and revenue.

You will lead structured discovery, design authority reviews, and cross‑functional delivery with Product, Services, Sales, and Partners to scale safe, sustainable AI programs.

Qualifications

• 10+ years in Customer Success/Experience
• 2+ years in AI-related experience
• GTM roles in enterprise tech/SaaS are a plus
• Experience using adoption analytics to forecast churn and expansion

Responsibilities

• Own end-to-end AI roadmap delivery for key customers.
• Serve as design authority for AI deployments and review solution designs.
• Coordinate cross-functional teams to resolve blockers.
• Partner with executives to co-create forward-looking AI strategy.
• Align Product, Services, Sales, and Partners to scale AI programs.
• Lead engagement cadences and manage risks early.
• Own channel strategy for AI solution dissemination and adoption.

Skills

AI strategy

Executive influence

Stakeholder management

Cross-functional leadership

Education

Bachelor’s degree in Business/CS/Engineering

Advanced degrees

Certifications in AI strategy or project management

Job description

Zendesk, Inc. seeks a seasoned AI Success Strategist to own end-to-end AI roadmaps for strategic customers, translating product capabilities into long‑term business value. You will align executive stakeholders and drive multi‑year adoption, impacting retention and revenue.

You will lead structured discovery, design authority reviews, and cross‑functional delivery with Product, Services, Sales, and Partners to scale safe, sustainable AI programs.