Enterprise Customer Success Director | AI-enabled Growth

Greenhouse Software, Inc.; United States; Remote; USD 180.000 - 260.000; Vollzeit

Zusammenfassung

NiCE is seeking a Director of Customer Success to lead strategic account engagement across a portfolio of enterprise clients, delivering measurable value, accelerating adoption of our cloud-native, AI powered platform, and driving long-term customer success and growth.

You will act as a trusted advisor to C-level stakeholders, align our capabilities with business goals, and orchestrate cross-functional teams to ensure seamless delivery and tangible results. Travel up to 25% is required.

Qualifikationen

• Bachelor’s degree in Business, IT, or a related field required; MBA preferred.
• 10+ years of experience in Customer Success, Account Management, or Professional Services within SaaS or CCaaS.
• 5+ years of experience with NiCE CXone or comparable platforms (Genesys, Five9, Talkdesk, etc.).
• Proven success managing large, strategic enterprise clients with global footprints.
• Expertise in contact center operations, cloud migration, and AI/automation adoption.
• Strong understanding of NiCE CXone architecture, tools (ACD, WFO, WEM, Enlighten AI, Analytics), and integration frameworks.
• Excellent stakeholder management, communication, and presentation skills—comfortable engaging with C-suite.
• Analytical thinker with experience using Salesforce, reporting dashboards, and strategic planning frameworks.
• Demonstrated ability to lead through influence in matrixed environments and manage multiple competing priorities.

Aufgaben

• Lead strategic account engagement across a portfolio of enterprise clients.
• Drive adoption of AI features and platform capabilities to deliver measurable value.
• Partner with Sales, Professional Services, and Product teams to grow accounts and renewals.
• Manage cross-functional teams to ensure seamless delivery and customer success.

Kenntnisse

Stakeholder management

Executive communication

Presentation skills

Analytical thinking

Sales collaboration

Ausbildung

Bachelor’s degree in Business/IT

MBA preferred

Tools

Salesforce

CXone tools

Analytics tools

Jobbeschreibung

NiCE is seeking a Director of Customer Success to lead strategic account engagement across a portfolio of enterprise clients, delivering measurable value, accelerating adoption of our cloud-native, AI powered platform, and driving long-term customer success and growth.

You will act as a trusted advisor to C-level stakeholders, align our capabilities with business goals, and orchestrate cross-functional teams to ensure seamless delivery and tangible results. Travel up to 25% is required.