Director of AI Experience Orchestration

Tech Sales Jobs; Illinois; On-site; USD 134,000 - 236,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from

Job summary

Genesys is seeking an AI and Experience Orchestration Director to lead AI-powered customer experience initiatives and orchestrate opportunities with enterprise accounts. The role emphasizes influencing deal strategy, cross-functional collaboration, and delivering quantified outcomes across multiple industries and regions.

The position targets senior sales leadership with deep AI experience, a track record of overachievement, and a strategic mindset to accelerate growth and adoption of Genesys AI

Qualifications

• Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skills.

Responsibilities

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders.
• Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams.
• Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting.
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives.
• Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team.
• Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration.
• Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities.
• Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services.
• Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives.
• Ad-hoc duties as required by management

Skills

AI expertise

Pre-sales

Customer experience technology

Verbal and written communication

Job description

Genesys is seeking an AI and Experience Orchestration Director to lead AI-powered customer experience initiatives and orchestrate opportunities with enterprise accounts. The role emphasizes influencing deal strategy, cross-functional collaboration, and delivering quantified outcomes across multiple industries and regions.

The position targets senior sales leadership with deep AI experience, a track record of overachievement, and a strategic mindset to accelerate growth and adoption of Genesys AI