Enterprise AI Solutions Strategist

Zendesk, Inc.; Tennessee; Híbrido; USD 150 000 - 210 000; Tempo integral

Resumo da oferta

Zendesk is seeking a Strategic Account Director to win large enterprise deals across industries. You will connect executive buyers to Zendesk’s AI-enabled service solutions, manage complex opportunities, and guide them from discovery to close.

You’ll collaborate with cross-functional teams to deliver outcomes and ensure a smooth handoff to post-sale teams. The role emphasizes new-business growth, trusted relationships, and disciplined forecasting within a hybrid work model.

Qualificações

• Typically 12+ years of related experience in complex B2B SaaS sales.
• A track record owning new-business opportunities with measurable outcomes (quota, ARR, growth).
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly, involving specialists as needed.
• Equivalent practical experience is welcome; no specific degree is required.

Responsabilidades

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals to Zendesk platform and AI solutions with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and align buyers on next steps.
• Document customer goals, commitments, and success criteria to support handoffs and market insights.

Conhecimentos

New-business mindset

Consultative discovery

Executive engagement

Deal negotiation

Forecasting & CRM

Cross-functional collaboration

Clear communication

Descrição da oferta de emprego

Zendesk is seeking a Strategic Account Director to win large enterprise deals across industries. You will connect executive buyers to Zendesk’s AI-enabled service solutions, manage complex opportunities, and guide them from discovery to close.

You’ll collaborate with cross-functional teams to deliver outcomes and ensure a smooth handoff to post-sale teams. The role emphasizes new-business growth, trusted relationships, and disciplined forecasting within a hybrid work model.