Enterprise AI Solutions Strategist

Zendesk, Inc.; West Virginia; Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work model

Remote work option

Job summary

Zendesk, Inc. seeks a Strategic Account Director to win new business with large enterprises across industries. You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from first conversation through close.

You will lead opportunities across discovery, qualification, and negotiation while coordinating cross-functional teams. The role emphasizes accurate CRM and disciplined handoffs to post-sale teams.

Qualifications

• Typically 12+ years of related experience, with demonstrated success in complex B2B SaaS sales.
• A record of owning new-business opportunities and delivering measurable commercial outcomes, such as quota attainment, new ARR, or equivalent growth results.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly, and to involve specialists when deeper technical expertise is needed.
• Equivalent practical experience is welcome; no specific degree is required.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to a credible Zendesk platform and AI solution, with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights with internal teams.

Skills

SaaS sales

New business

Executive engagement

Deal shaping

Forecasting

Cross-functional

Negotiation

CRM

Complex deals

Value-based discovery

AI literacy

Job description

Zendesk, Inc. seeks a Strategic Account Director to win new business with large enterprises across industries. You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from first conversation through close.

You will lead opportunities across discovery, qualification, and negotiation while coordinating cross-functional teams. The role emphasizes accurate CRM and disciplined handoffs to post-sale teams.