Enterprise AI & CX Solutions Director

Zendesk, Inc.; Hawaii; Hybrid; USD 180,000 - 240,000; Full time

Job summary

Zendesk, Inc. in the United States is seeking a Strategic Account Director to win new business with large enterprises across industries.

You’ll build trusted executive relationships and connect priorities to Zendesk’s service and AI solutions, guiding multi-stage opportunities from discovery through close. This role requires a strong new-business mindset, consultative discovery, and the ability to coordinate with product, marketing, and cross-functional teams.

Qualifications

• 12+ years of related B2B SaaS sales experience.
• Proven track record in owning new-business opportunities and meeting quotas.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation and platform value credibly.
• Equivalent practical experience acceptable; no specific degree required.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to a credible Zendesk platform and AI solution, with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights with internal teams.

Skills

New-business mindset

Consultative discovery

Executive engagement

Commercial judgment

Forecasting & pipeline management

Cross-functional collaboration

Clear communication

Strategic account management

Tools

CRM software

Job description

Zendesk, Inc. in the United States is seeking a Strategic Account Director to win new business with large enterprises across industries.

You’ll build trusted executive relationships and connect priorities to Zendesk’s service and AI solutions, guiding multi-stage opportunities from discovery through close. This role requires a strong new-business mindset, consultative discovery, and the ability to coordinate with product, marketing, and cross-functional teams.