Enterprise AI & CX Solutions Executive

Zendesk, Inc.; Wisconsin; Hybrid; USD 283,000 - 425,000; Full time

Job summary

Zendesk, Inc. is seeking an Enterprise Account Executive to drive growth within top technology markets, expanding AI-driven CX solutions across strategic accounts.

You’ll lead multi-month, high-value sales cycles, build C‑level relationships, and coordinate with Sales, Customer Success, Solutions Engineering, and Product teams to deliver measurable ROI. This US-based role offers a hybrid work model with an OTE of $283,000–$425,000.

Qualifications

• 8+ years of cloud/software B2B sales or solution engineering experience.
• Proven success navigating complex Enterprise sales cycles with multi-month engagements and executive-level stakeholder management.
• Demonstrated success selling into Enterprise organizations ($1B+ in revenue), especially within the technology sector.
• Strong track record of quota attainment; President’s Club a plus.
• Skilled in engaging VP and C-level executives, with the ability to articulate AI-powered CX value.
• Experience creating territory and account growth plans.

Responsibilities

• Drive top line revenue growth by acquiring new Enterprise customers and penetrating top-tier technology and innovation accounts.
• Proactively expand AI/automation adoption, cross-sell and upsell Zendesk solutions to optimize outcomes and profitability.
• Create quarterly territory and account plans with actionable tactics to increase Zendesk’s market share.
• Develop understanding of Zendesk’s AI/CX platform and align solutions to customer goals.
• Lead multi-month, value-centric deals with PoC stages and AI-enabled solution design.
• Maintain a robust pipeline and accurate forecasting to exceed quarterly and annual revenue goals.
• Build and sustain C-level executive relationships, positioning Zendesk as a trusted advisor.
• Collaborate cross-functionally with Leadership, Customer Success, Solutions Engineering, and Product teams.
• Negotiate and close high-value enterprise scale deals with compelling ROI.
• Stay current with industry trends, AI advancements, and competitive landscapes.

Skills

New Logo Hunter

Executive Communicator

Strategic Closer

Collaborative Influencer

AI & Tech Trailblazer

Education

BA/BS degree or equivalent experience

Tools

Salesforce

Outreach

Clari

Seismic

Looker

Job description

Zendesk, Inc. is seeking an Enterprise Account Executive to drive growth within top technology markets, expanding AI-driven CX solutions across strategic accounts.

You’ll lead multi-month, high-value sales cycles, build C‑level relationships, and coordinate with Sales, Customer Success, Solutions Engineering, and Product teams to deliver measurable ROI. This US-based role offers a hybrid work model with an OTE of $283,000–$425,000.