Senior Enterprise AI CX Account Executive

Zendesk; Minnesota; Hybrid; USD 283,000 - 425,000; Full time

Job summary

Zendesk seeks an experienced Enterprise Account Executive in the United States. You will drive revenue growth by winning new enterprise logos and expanding AI-driven CX solutions.

Lead multi-month deals, engage CFO/VPs, and coordinate cross-functionally to deliver measurable ROI and customer success. You will build and manage strategic territory plans, forecast accurately, and maintain a robust pipeline while advancing Zendesk’s position in a rapidly evolving AI-enabled customer-experience

Qualifications

• 8+ years of cloud/software B2B sales or solution engineering experience.
• Experience navigating complex Enterprise sales cycles with multi-month engagements and executive stakeholders.
• Proven success selling into Enterprise organizations ($1B+ in revenue), especially in tech.
• History of quota attainment and top performance; President's Club a plus.
• Ability to articulate AI-powered CX value to VP/C-levels.

Responsibilities

• Drive top-line revenue growth by acquiring new Enterprise accounts and penetrating top-tier technology/innovation clients.
• Pursue opportunities to expand AI and automation adoption and cross-sell Zendesk solutions.
• Create quarterly territory plans and increase Zendesk's Enterprise market share in the region.
• Lead multi-stakeholder sales cycles with proof of concept and AI-enabled solution design.
• Maintain a qualified pipeline and forecast to exceed quarterly and annual targets.
• Build C-level relationships and present compelling ROI-based business cases.

Skills

Enterprise sales

Executive engagement

Negotiation

Forecasting

Deal closing

Cross-functional collaboration

CRM tooling

Travel readiness

Education

BA/BS degree or equivalent

Tools

Salesforce

Outreach

Clari

Seismic

Looker

Job description

Zendesk seeks an experienced Enterprise Account Executive in the United States. You will drive revenue growth by winning new enterprise logos and expanding AI-driven CX solutions.

Lead multi-month deals, engage CFO/VPs, and coordinate cross-functionally to deliver measurable ROI and customer success. You will build and manage strategic territory plans, forecast accurately, and maintain a robust pipeline while advancing Zendesk’s position in a rapidly evolving AI-enabled customer-experience