Enterprise AI CX Account Executive (Hybrid)

Joinimagine; New Jersey; Hybrid; USD 283,000 - 425,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk is seeking an Enterprise Account Executive to drive growth within the AI-focused sales team, targeting large enterprise accounts in the US. You will own top-tier territory strategies, lead complex deals with PoCs, and build trusted C-level partnerships to expand Zendesk’s AI-enabled CX footprint.

The role requires 8+ years in cloud/software B2B sales, strong cross-functional collaboration, and a proven track record of quota attainment. Hybrid work model with travel as needed is offered.

Qualifications

• 8+ years of cloud/software B2B sales or solution engineering experience.
• Proven success navigating complex Enterprise sales cycles with multi-month engagements and exec-level stakeholders.
• Experience selling into Enterprise organizations ($1B+ revenue), in tech.
• Strong quota attainment history; Presidential Club a plus.
• Ability to articulate AI-powered CX value to executives.
• Experience creating and executing territory and account growth plans.
• Willingness to travel; must reside in the New York metro area.

Responsibilities

• Drive top line revenue growth by acquiring new Enterprise customers in top-tier tech accounts.
• Expand AI and automation adoption; cross-sell and upsell Zendesk solutions.
• Create quarterly territory and account plans and implement strategies to increase market share.
• Develop deep understanding of Zendesk AI/CX platform and align to customer goals.
• Lead complex, multi-stakeholder cycles with proof of concept and AI-enabled design.
• Maintain a qualified pipeline and accurate forecasts to exceed targets.
• Build C-level relationships and position Zendesk as a trusted advisor.
• Collaborate with CS, Solutions Engineering, and Product to deliver value-driven solutions.
• Negotiate and close high-value enterprise deals with measurable ROI.
• Stay ahead of AI trends to position Zendesk effectively.

Skills

New logo hunter

AI & CX

Executive communication

Strategic closing

Territory planning

Cross-functional collaboration

Sales tools

Education

BA/BS degree

Tools

Salesforce

Outreach

Clari

Seismic

Looker

Job description

Zendesk is seeking an Enterprise Account Executive to drive growth within the AI-focused sales team, targeting large enterprise accounts in the US. You will own top-tier territory strategies, lead complex deals with PoCs, and build trusted C-level partnerships to expand Zendesk’s AI-enabled CX footprint.

The role requires 8+ years in cloud/software B2B sales, strong cross-functional collaboration, and a proven track record of quota attainment. Hybrid work model with travel as needed is offered.