Enterprise AI & CX Solutions Executive

Zendesk, Inc.; Kentucky; Hybrid; USD 283,000 - 425,000; Full time

Job summary

Zendesk, Inc. is seeking an experienced Enterprise Account Executive in the United States to accelerate growth across strategic tech accounts by selling AI-enabled CX solutions and driving high-value deals.

You will own complex, multi‑month cycles, build trusted executive relationships, and collaborate with Customer Success, Solutions Engineering, and Product teams to deliver measurable ROI. This role requires 8+ years in cloud/software B2B sales, a proven quota track record, and willingness to

Qualifications

• 8+ years of cloud/software B2B sales or solution engineering experience.
• Proven success navigating complex Enterprise sales cycles with multi‑month engagements.
• Proven track record selling into Enterprise organizations ($1B+ in revenue).
• Strong quota attainment with a history of top performance; Presidents Club a plus.
• Ability to engage VP and C‑level executives and articulate AI-powered CX value.
• Proven in territory/account growth plans and cross‑functional collaboration.
• Willingness to travel as needed for customer and team engagements.

Responsibilities

• Drive top line revenue by acquiring new Enterprise customers and penetrating top-tier accounts.
• Expand AI and automation adoption, cross-sell and upsell Zendesk solutions.
• Create quarterly territory and account plans with actionable tactics.
• Develop understanding of Zendesk AI/CX platform and align to business goals.
• Lead complex sales cycles with multi-month, ROI‑driven deals.
• Maintain a robust pipeline and accurate forecasting to exceed goals.
• Build C‑level relationships and position Zendesk as a trusted advisor.
• Collaborate cross‑functionally with CS, Solutions Engineering, and Product.
• Close high-value deals using a consultative approach with strong business cases.
• Stay current with industry trends and competitive landscapes.

Skills

Enterprise sales

C‑level engagement

Forecasting & pipeline mgmt

Negotiation

Cross-functional collaboration

Travel readiness

Education

BA/BS degree or equivalent

Tools

Salesforce

Outreach

Clari

Seismic

Looker

Job description

Zendesk, Inc. is seeking an experienced Enterprise Account Executive in the United States to accelerate growth across strategic tech accounts by selling AI-enabled CX solutions and driving high-value deals.

You will own complex, multi‑month cycles, build trusted executive relationships, and collaborate with Customer Success, Solutions Engineering, and Product teams to deliver measurable ROI. This role requires 8+ years in cloud/software B2B sales, a proven quota track record, and willingness to