Enterprise AI Adoption & Success Lead

Anthropic Limited

New York (NY)

On-site

USD 200,000 - 265,000

Full time

14 days+

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Benefits offered by this job

Flexible working hours

Equity donation matching

Generous vacation and parental leave

Office in San Francisco

Job summary

Anthropic is seeking a Customer Success Manager for Enterprise Tech who will partner with global technology leaders to maximize value from Claude capabilities (API, Claude Code, and Cowork). You will own the customer lifecycle, drive adoption, and shape ROI narratives across their organizations while aligning with Anthropic’s product roadmap and go-to-market plans.

In this role, you’ll guide strategic deployments, enablement programs, and change management efforts to ensure broad usage and

Qualifications

6+ years in Customer Success, Technical Account Management, or similar.
Experience with Fortune 500 tech or SaaS at executive level.
Ability to drive adoption and change management across large organizations.

Responsibilities

Build strategic relationships with key customer decision makers.
Own customer operations across the lifecycle with reviews and readiness assessments.
Become an expert in Anthropic's Claude API, Claude Code, and Cowork.
Drive consumption planning and ROI hypotheses for expanded use cases.
Monitor usage and identify opportunities to optimize Claude surface areas.
Collaborate with Product PMs to inform roadmap and support adoption.