Customer Success Manager, Top Accounts

Anthropic; Seattle (WA); On-site; USD 120,000 - 190,000; Full time

Job summary

Anthropic Limited is seeking an Enterprise Customer Success Manager to lead AI adoption for one of our largest tech accounts. You will act as a strategic partner, guiding the customer through Claude, Claude Code, and related surface areas while aligning outcomes with their business goals.

You will work with a global team to scale usage, optimize models, and maximize ROI, balancing customer value with Anthropic's responsible AI principles.

Qualifications

• Experience delivering product value to large enterprise clients.
• Strong communication and stakeholder management across multiple business units.
• Ability to translate business goals into technical requirements for AI systems.

Responsibilities

• Drive adoption of Claude capabilities for an enterprise account.
• Build trusted relationships with executives and technical leaders.
• Develop strategic plans aligning AI initiatives with customer objectives and ROI.

Skills

Customer Success

Enterprise Accounts

Strategic Partnerships

Technical Acumen

Tools

CRM tools

Job description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About The Role

Join Anthropic's Customer Success team in a high-visibility & high-impact role driving AI adoption for one of our largest accounts in the Tech segment. As a dedicated Enterprise Customer Success Manager you’ll be their strategic partner and trusted advisor helping them harness the full potential of all our Claude capabilities - API, Claude Code, Cowork, and other surface areas.

You’ll work with a global technology leader to actively deploy and adopt AI to reshape the technology landscape. You’ll be working with key partners who are moving fast and pushing the boundaries of what's possible with LLM technology. Your role will entail developing genuine partnerships with the customer and key stakeholders, gaining a deep understanding of their multi‑pronged business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.

In partnership with the broader account team, you will provide your customer best practices and guidance to getting the most impact with Claude in a safe, sustainable way while supporting them as their consumption grows and evolves.

Your role focuses on helping customers scale their usage effectively, drive model and use case optimizations, implement change management strategies, and maximize the ROI of their investment. The insights you gather