Enterprise AI Account Manager

ElevenLabs; Oregon; Hybrid; USD 120,000 - 170,000; Full time

Job summary

ElevenLabs is seeking an experienced Enterprise Account Manager to own the full commercial relationship for a 25–50 account book across 2,000–10,000 employee customers. You’ll drive renewals, expansions, and NRR, coordinating with product and engineering teams to ensure value realization at scale.

In a remote-first US role, you’ll manage executive relationships, craft success plans, and lead cross-sell across ElevenLabs’ product suite, achieving measurable outcomes for long-term growth.

Qualifications

• 5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products.
• Ability to own revenue outcomes end to end at the enterprise level and drive expansions.
• Strong communication with C-suite, engineers, and procurement across large organizations.

Responsibilities

• Own NRR across a managed book of 25–50 enterprise accounts.
• Lead renewals, cross-sell into ElevenLabs product suite, and expand within accounts.
• Build executive relationships and success plans; align product guidance with business value.
• Collaborate with product, engineering, and operations to reduce friction and ensure value realization.

Skills

Account Management

Customer Success

B2B SaaS

Developer Tools

AI/ML products

Job description

ElevenLabs is seeking an experienced Enterprise Account Manager to own the full commercial relationship for a 25–50 account book across 2,000–10,000 employee customers. You’ll drive renewals, expansions, and NRR, coordinating with product and engineering teams to ensure value realization at scale.

In a remote-first US role, you’ll manage executive relationships, craft success plans, and lead cross-sell across ElevenLabs’ product suite, achieving measurable outcomes for long-term growth.