Enterprise AI Account Manager

Elevenlabs; New York (NY); Hybrid; USD 100,000 - 180,000; Full time

Benefits offered by this job

Innovative culture

Growth opportunities

Professional development stipend

Annual offsite

Co-working stipend

Job summary

ElevenLabs in the United States seeks a high-impact Account & Customer Success professional to own the commercial relationship across 100–200 corporate accounts up to 250 employees, ensuring each client derives tangible value from AI-native solutions.

You will drive expansions, renewals, and cross-sell by aligning product capabilities with customer goals, working closely with product and engineering teams to remove friction and scale impact.

Qualifications

• Owns and grows 100–200 corporate accounts across SMEs.
• Focus on delivering real value through product and service expansions.
• Renewals and upsell are driven by measurable outcomes.

Responsibilities

• Advise customers on AI-native solutions, agent design, and integrations.
• Build scalable playbooks and motions to operate at scale.
• Monitor data and logs to spot friction before customers do.

Skills

Account management

Customer success

Business relationship

Data-driven

Job description

ElevenLabs in the United States seeks a high-impact Account & Customer Success professional to own the commercial relationship across 100–200 corporate accounts up to 250 employees, ensuring each client derives tangible value from AI-native solutions.

You will drive expansions, renewals, and cross-sell by aligning product capabilities with customer goals, working closely with product and engineering teams to remove friction and scale impact.