Enterprise Account Growth Lead — Remote

Pregis; Chicago (IL); On-site; USD 115,000 - 155,000; Full time

Job summary

Pregis is hiring Enterprise Client Manager to drive retention, growth, and customer satisfaction across strategic Enterprise accounts. You will be the primary day-to-day commercial contact, develop trusted relationships, identify opportunities to expand business, and ensure successful execution of customer programs.

This role collaborates with Sales, Engineering, Client Advocates, Operations, and Distribution to deliver an exceptional customer experience, lead onboarding and quarterly business

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience in account management, customer success, sales, or business development within a solutions-based environment.
• Proven success managing complex, multi-location customer relationships and driving account growth.
• Strong business acumen and ability to identify opportunities that create value for both customers and Pregis.
• Excellent communication, presentation, relationship-building, and project management skills.

Responsibilities

• Achieve or exceed revenue, retention, and growth objectives for assigned Enterprise accounts.
• Build and maintain strong relationships across multiple levels within customer organizations.
• Serve as the primary point of contact for ongoing customer needs, ensuring a proactive and responsive customer experience.
• Identify opportunities to expand Pregis solutions within existing customer locations and across new sites.
• Lead customer onboarding, implementation planning, training coordination, and launch activities.
• Conduct Quarterly Business Reviews (QBRs) and provide insights on program performance, adoption, and improvement opportunities.
• Coordinate product trials, customer evaluations, and implementation activities to support business growth.
• Monitor customer satisfaction, competitive activity, and business trends to proactively address risks and opportunities.
• Partner with Client Advocates, Field Service, Engineering, and Distribution partners to ensure seamless customer support and service execution.
• Develop and maintain strategic account plans, customer profiles, and opportunity pipelines.
• Support contract negotiations, renewals, and long-term customer growth strategies.
• Maintain clear communication and collaboration across the Pregis commercial organization to maximize account success.

Skills

Account management

Customer success

Sales

Business development

Cross-functional collaboration

Communication

Project management

Education

Bachelor's degree or equivalent

Tools

CRM software

ERP systems

Job description

Pregis is hiring Enterprise Client Manager to drive retention, growth, and customer satisfaction across strategic Enterprise accounts. You will be the primary day-to-day commercial contact, develop trusted relationships, identify opportunities to expand business, and ensure successful execution of customer programs.

This role collaborates with Sales, Engineering, Client Advocates, Operations, and Distribution to deliver an exceptional customer experience, lead onboarding and quarterly business