Strategic Enterprise Account Manager

Pregis LLC; Chicago, Northern (IL, KY); Hybrid; USD 115,000 - 155,000; Full time

Job summary

Pregis is hiring an Enterprise Client Manager to drive retention, growth, and satisfaction within strategic accounts. You will serve as the primary commercial contact, build trusted relationships, and lead onboarding, quarterly reviews, renewals, and cross-sell initiatives.

This role collaborates with Sales, Engineering, Operations, and Distribution to deliver exceptional service, identify opportunities, and plan account growth across multiple locations.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years in account management, customer success, sales, or business development.
• Proven success managing complex multi-location relationships.
• Strong business acumen and value-driven thinking.
• Excellent communication, presentation, and project management skills.
• Ability to influence cross-functional teams without direct authority.
• Experience with distribution channels and strategic partnerships preferred.
• Proficiency with Microsoft Office.

Responsibilities

• Achieve revenue, retention, and growth objectives for Enterprise accounts.
• Build relationships across multiple levels within customer organizations.
• Lead onboarding, implementation planning, and training coordination.
• Conduct QBRs and provide insights on performance and opportunities.
• Coordinate product trials and evaluations to support growth.
• Support contract renewals and long-term customer growth strategies.

Skills

Strategic Account Management

Customer Relationship Management

Business Development & Growth

Cross-Functional Collaboration

Executive Communication

Customer Experience & Retention

Problem Solving & Continuous Change

Results Orientation

Education

Bachelor's degree or equivalent combination of education and experience

Tools

CRM systems

ERP experience

Job description

Pregis is hiring an Enterprise Client Manager to drive retention, growth, and satisfaction within strategic accounts. You will serve as the primary commercial contact, build trusted relationships, and lead onboarding, quarterly reviews, renewals, and cross-sell initiatives.

This role collaborates with Sales, Engineering, Operations, and Distribution to deliver exceptional service, identify opportunities, and plan account growth across multiple locations.