Enterprise Account Management Leader: Growth & Retention

Qualtrics; Dallas (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Global marketing strategy

Innovative experience management

Competitive compensation

Cross-functional partnerships

Job summary

Qualtrics in Dallas, TX is seeking a seasoned Account Management Sales Leader to guide a team of 6 frontline leaders and 30+ Account Executives, driving net-retention growth and multi-year renewals across enterprise accounts.

You will leverage SaaS and Generative AI offerings to expand ARR, protect major contracts, and align expansion with client success, working cross-functionally with Success, Services, and Product teams.

Qualifications

• 10-15+ years of software subscription sales and commercial leadership experience (second-level or higher) focused on account expansion.
• Strong commercial proficiency with SaaS, DaaS, and post-sale retention metrics (NRR, GRR, Gross Churn).
• Proven track record leading large-scale existing business teams and closing multi-year, complex contract renewals.

Responsibilities

• Train reps on expansion motions, Executive Business Reviews (EBRs), multi-threading client relationships, and renewal forecasting.
• Act as an executive sponsor on major enterprise renewals, multi-year extensions, and strategic cross-sell opportunities.
• Drive proactive account health strategies to mitigate churn risk and optimize multi-party contract negotiation cycles.
• Collaborate cross-functionally with Customer Success, Professional Services, and Product teams to align expansion with client success.

Skills

Account leadership

SaaS sales

Strategic planning

Executive relationship management

Renewals & expansions

Education

Bachelor's or higher degree in business/tech

Job description

Qualtrics in Dallas, TX is seeking a seasoned Account Management Sales Leader to guide a team of 6 frontline leaders and 30+ Account Executives, driving net-retention growth and multi-year renewals across enterprise accounts.

You will leverage SaaS and Generative AI offerings to expand ARR, protect major contracts, and align expansion with client success, working cross-functionally with Success, Services, and Product teams.