ENT Front Office Specialist

North Florida Surgeons; Jacksonville (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

North Florida Surgeons in Jacksonville, FL is seeking a full-time front office team member to support a busy ENT practice. You will greet patients, check in/out, verify information, and schedule appointments, providing personable service in a fast-paced environment.

You will verify insurance benefits, collect co-pays, and post charges while maintaining accurate records. The role requires strong communication, organization, and proficiency with Microsoft Office and an EMR/EHR system such as

Qualifications

• Experience in medical front desk procedures and patient scheduling.

Responsibilities

• Welcome and check-in/out patients; greet patients in person, via phone or electronic communications.
• Schedules appointments following established office protocols.
• Verifies patient insurance benefits, eligibility, and understands co-pays, co-insurance, and deductibles.
• Communicates benefits clearly to patients.
• Obtains referrals prior to visits, including hospital consultations (new and follow-up).
• Posts charges to patient accounts using CPT/ICD-10 codes and modifiers.
• Collects and posts co-payments, co-insurance, deductibles, and outstanding balances at time of service.
• Maintains office routines and calendars; supports clinic scheduling.
• Answers calls and correspondence promptly.
• Maintains personnel records and physician calendar/schedule files.

Skills

Interpersonal skills

Organizational skills

Verbal communication

Written communication

Multi-tasking

Customer service

Tools

Excel

Outlook

Word

Availity

EMR/EHR

Job description

North Florida Surgeons in Jacksonville, FL is seeking a full-time front office team member to support a busy ENT practice. You will greet patients, check in/out, verify information, and schedule appointments, providing personable service in a fast-paced environment.

You will verify insurance benefits, collect co-pays, and post charges while maintaining accurate records. The role requires strong communication, organization, and proficiency with Microsoft Office and an EMR/EHR system such as