Back Office Assistant [Sinus Center]

North Florida Surgeons, P.A.; Jacksonville (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

North Florida Surgeons, P.A. is hiring a full-time Back Office Assistant in Jacksonville to support front office teams, greet patients, verify insurance, collect co-pays, and schedule appointments. You will post charges using CPT/ICD10 codes and help maintain efficient clinic operations.

The ideal candidate is dynamic, detail-oriented, with strong communication and multitasking abilities, proficient in Microsoft Office, and familiar with Availity EMR/EHR and insurance workflows.

Qualifications

• Must be dynamic, energetic, and detail oriented.
• Self-starter with strong interpersonal and organizational skills.
• Excellent verbal and written communication skills and ability to multi-task.
• Complies with all Federal, State, HIPPA, and OSHA guidelines and policies.
• Proficiency in Microsoft Office, especially Excel, Outlook, Word.
• Experience with major EMR/EHR systems (Availity) and insurance authorizations preferred.
• Must provide two professional references with contact details.

Responsibilities

• Greet and assist patients in person and via telephone and referrals.
• Schedule appointments following office protocols.
• Verify insurance benefits and eligibility; communicate co-pays and deductibles.
• Explain benefits clearly to patients; assist with referrals for visits.
• Post charges to patient accounts using CPT/ICD10 codes and modifiers.
• Collect and post co-pays, co-insurance and deductibles at time of service; manage balances.
• Maintain office routines; align activities to goals and initiatives.
• Answer calls, letters, and correspondence in a timely manner.
• Maintain personnel files and practice calendars/schedules.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Verbal and written communication

Multitasking

Microsoft Office

Tools

Availity EMR/EHR

CPT/ICD10 knowledge

Job description

Excellent opportunity available to join a busy progressive Ear, Nose, & Throat surgery practice seeking a full-time Back Office Assistant to join it’s Jacksonville team. The Back Office Assistant provides front office team support which includes: greeting patients, check in/out, patient information verification, insurance verification, collect co-pays, and schedule appointments.

Responsibilities to include:

• To welcome introduce patients into the practice by way of in-person visits, telephones, referrals, and electronic communications
• Schedules appointments following established office protocols
• Verifies patient insurance benefits, and eligibility and has clear understanding of co-payments, co-insurance, and deductibles
• Demonstrate ability to correctly communicate benefits to patients.
• Obtains and assures appropriate referrals are received prior to patient visits, including consultations (new and follow-up from hospital)
• Posts charges accurately to patient accounts utilizing prior basic knowledge of CPT Codes, ICD10 codes and modifiers
• Collect and post patient co-payments, co-insurance and deductibles at time of service as well as any patient outstanding balances.
• Establish performance standards for work assignments, monitor work status and progress including goals and objectives by aligning people and projects to achieve initiatives
• Maintain an orderly and efficient office routine by prioritizing work activities, evaluating effectiveness and modifying activities if necessary
• Answer patient calls, letters and other correspondence as appropriate in an acceptable time frame
• Maintain accurate personnel records and files pertaining to physician clinic and surgery calendars/schedules

Here's what you'll need:

• Must be dynamic, energetic, and detail oriented
• We are looking for a self-starter possessing strong interpersonal and organizational skills.
• The applicant must have excellent verbal and written communication skills and the ability to multi-task
• Complies with all Federal, State, HIPPA, and OSHA guidelines as well as organizational policies and procedures
• Proficiency in Microsoft office software, especially Excel, Outlook, Word
• Ability to support and implement new ideas and technology in daily workload to improve practice workflow
• Prior medical/healthcare experience with at least one major EMR/EHR system, Availity, and familiarity with methods involved in obtaining prior authorizations and insurance eligibility is preferred
• Must demonstrate superior customer service skills and communicating with patients in a courteous, professional, cooperative and respectful manner
• Must provide two professional references including preferred mode of contact.