Patient Experience Coordinator — Medical Front Desk

Elevate ENT Partners; Jacksonville (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits

Job summary

Elevate ENT Partners is seeking a friendly Medical Front Desk professional in Jacksonville, FL. You will greet patients, schedule appointments, manage records, and answer calls, ensuring a smooth patient experience from check-in to check-out.

You will collaborate with physicians and staff, maintain accurate records, and uphold a welcoming environment with a focus on exceptional customer service and efficient administration. This role offers growth within a supportive team.

Qualifications

• High School diploma or equivalent required.
• Minimum one year of related experience.
• Strong interpersonal and communication skills.
• Ability to schedule appointments and manage patient records.

Responsibilities

• Greet patients and visitors warmly, ensuring a welcoming environment.
• Schedule and confirm appointments and maintain calendar accuracy.
• Manage patient records with accuracy and confidentiality.
• Answer phones, triage calls, and direct inquiries.
• Coordinate with physicians and clinical staff to streamline check-in and check-out.

Skills

Customer service

Scheduling

Phone handling

Record management

Education

High School graduate or equivalent

Job description

Elevate ENT Partners is seeking a friendly Medical Front Desk professional in Jacksonville, FL. You will greet patients, schedule appointments, manage records, and answer calls, ensuring a smooth patient experience from check-in to check-out.

You will collaborate with physicians and staff, maintain accurate records, and uphold a welcoming environment with a focus on exceptional customer service and efficient administration. This role offers growth within a supportive team.