Patient-First Front Desk Specialist — Otolaryngology

South Florida ENT Associates; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits

Growth opportunities

Job summary

Florida ENT Associates is seeking a friendly Medical Front Desk professional for our Otolaryngology practice. You will be the first point of contact for patients and visitors, greeting them warmly and ensuring they feel welcome in our office.

You will also be responsible for scheduling appointments, managing patient records, and answering phone calls. In addition to administrative duties, you will work closely with our physicians and clinical staff to provide excellent customer service and

Qualifications

• High School diploma or equivalent required.
• Minimum one year of related front desk/administrative experience in healthcare preferred.

Responsibilities

• Greet patients and visitors with a friendly, welcoming demeanor.
• Schedule appointments and manage patient calendars efficiently.
• Maintain accurate patient records and handle phone inquiries.
• Answer calls promptly and direct to appropriate staff.
• Collaborate with physicians and clinical staff to ensure a smooth check-in and check-out experience.

Skills

Customer service

Front desk operations

Phone etiquette

Scheduling

Education

High School diploma or equivalent

One year of related experience

Job description

Florida ENT Associates is seeking a friendly Medical Front Desk professional for our Otolaryngology practice. You will be the first point of contact for patients and visitors, greeting them warmly and ensuring they feel welcome in our office.

You will also be responsible for scheduling appointments, managing patient records, and answering phone calls. In addition to administrative duties, you will work closely with our physicians and clinical staff to provide excellent customer service and