Medical Front Office [Sinus Center]

North Florida Surgeons; Jacksonville (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

North Florida Surgeons in Jacksonville, FL is seeking a full-time front office team member to support a busy ENT practice. You will greet patients, check in/out, verify information, and schedule appointments, providing personable service in a fast-paced environment.

You will verify insurance benefits, collect co-pays, and post charges while maintaining accurate records. The role requires strong communication, organization, and proficiency with Microsoft Office and an EMR/EHR system such as

Qualifications

• Experience in medical front desk procedures and patient scheduling.

Responsibilities

• Welcome and check-in/out patients; greet patients in person, via phone or electronic communications.
• Schedules appointments following established office protocols.
• Verifies patient insurance benefits, eligibility, and understands co-pays, co-insurance, and deductibles.
• Communicates benefits clearly to patients.
• Obtains referrals prior to visits, including hospital consultations (new and follow-up).
• Posts charges to patient accounts using CPT/ICD-10 codes and modifiers.
• Collects and posts co-payments, co-insurance, deductibles, and outstanding balances at time of service.
• Maintains office routines and calendars; supports clinic scheduling.
• Answers calls and correspondence promptly.
• Maintains personnel records and physician calendar/schedule files.

Skills

Interpersonal skills

Organizational skills

Verbal communication

Written communication

Multi-tasking

Customer service

Tools

Excel

Outlook

Word

Availity

EMR/EHR

Job description

Excellent opportunity available to join a busy progressive ear, nose, & throat surgery practice. We are seeking a full-time front office team member to join our Jacksonville location. This role provides front office team support which includes: greeting patients, check in/out, patient information verification, insurance verification, collect co-pays, and scheduling appointments.

Responsibilities to include:

• To welcome introduce patients into the practice by way of in-person visits, telephones, referrals, and electronic communications
• Schedules appointments following established office protocols
• Verifies patient insurance benefits, and eligibility and has clear understanding of co-payments, co-insurance, and deductibles
• Demonstrate ability to correctly communicate benefits to patients.
• Obtains and assures appropriate referrals are received prior to patient visits, including consultations (new and follow-up from hospital)
• Posts charges accurately to patient accounts utilizing prior basic knowledge of CPT Codes, ICD10 codes and modifiers
• Collect and post patient co-payments, co-insurance and deductibles at time of service as well as any patient outstanding balances.
• Establish performance standards for work assignments, monitor work status and progress including goals and objectives by aligning people and projects to achieve initiatives
• Maintain an orderly and efficient office routine by prioritizing work activities, evaluating effectiveness and modifying activities if necessary
• Answer patient calls, letters and other correspondence as appropriate in an acceptable time frame
• Maintain accurate personnel records and files pertaining to physician clinic and surgery calendars/schedules

Here's what you'll need:

• Must be dynamic, energetic, and detail oriented
• We are looking for a self-starter possessing strong interpersonal and organizational skills.
• The applicant must have excellent verbal and written communication skills and the ability to multi-task
• Complies with all Federal, State, HIPPA, and OSHA guidelines as well as organizational policies and procedures
• Proficiency in Microsoft office software, especially Excel, Outlook, Word
• Ability to support and implement new ideas and technology in daily workload to improve practice workflow
• Prior medical/healthcare experience with at least one major EMR/EHR system, Availity, and familiarity with methods involved in obtaining prior authorizations and insurance eligibility is preferred
• Must demonstrate superior customer service skills and communicating with patients in a courteous, professional, cooperative and respectful manner
• Must provide two professional references including preferred mode of contact.