Patient Experience Front Desk Specialist

South-Florida-Ent-Associates; Fort Lauderdale (FL); Sur place; USD 22 000 - 28 000; Plein temps

Résumé du poste

Florida ENT Associates is seeking a friendly Medical Front Desk professional for our Otolaryngology practice. You will be the first point of contact for patients, greeting them warmly and guiding them through check-in and check-out.

You will schedule appointments, manage patient records, and handle calls with professionalism, contributing to a seamless patient experience and high-quality care.

Qualifications

• Customer service experience is preferred.
• Strong phone etiquette and multitasking abilities.
• Ability to greet patients warmly and direct them efficiently.

Responsabilités

• Greet patients and visitors with a warm, welcoming demeanor.
• Schedule appointments and manage the calendar for the practice.
• Manage patient records and ensure accuracy and confidentiality.
• Answer and route phone calls and respond to patient inquiries.
• Support check-in and check-out processes to create a seamless patient experience.

Connaissances

Customer service

Front desk

Phone handling

Formation

High School graduate or equivalent

One year of related experience

Description du poste

Florida ENT Associates is seeking a friendly Medical Front Desk professional for our Otolaryngology practice. You will be the first point of contact for patients, greeting them warmly and guiding them through check-in and check-out.

You will schedule appointments, manage patient records, and handle calls with professionalism, contributing to a seamless patient experience and high-quality care.