Enrollment Success Specialist

Ember Education; Visalia (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

San Joaquin Valley College in Visalia, CA is seeking an Enrollment Services Associate to ensure prospective and enrolled students receive timely, accurate information with excellent customer service. You will conduct interviews, provide program details, and guide applicants through the enrollment process while coordinating with the Student Finance team to communicate financial considerations.

The role emphasizes outbound calls, diligent follow-up, and accurate data entry in the SIS.

Qualifications

• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Excellent interpersonal, written, and oral communication skills are required.
• Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint.

Responsibilities

• Conducts a high volume of outbound telephone calls and interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment.
• Meet or exceed all performance metrics and individual production goals.
• Manages workflows to ensure regular, active outreach and follow-up with prospective students interested in interviewing, those who have already interviewed, and enrolled students through to matriculation.
• Update the Student Information System with detailed notes after each contact with prospective and enrolled students.
• Exhibits urgency to follow the application process and assist students with navigating enrollment timelines and document collection.
• Networks to develop professional relationships to generate inquiries and referrals.

Skills

CRM software

Customer service

Microsoft Office

Excel

Education

Associate's degree or better

3+ years high-volume customer service

Tools

CRM system

Job description

San Joaquin Valley College in Visalia, CA is seeking an Enrollment Services Associate to ensure prospective and enrolled students receive timely, accurate information with excellent customer service. You will conduct interviews, provide program details, and guide applicants through the enrollment process while coordinating with the Student Finance team to communicate financial considerations.

The role emphasizes outbound calls, diligent follow-up, and accurate data entry in the SIS.