Enrollment Success Specialist

Ember Education; Modesto (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

San Joaquin Valley College Inc. seeks an Enrollment Services Associate to deliver accurate information and outstanding customer service to prospective and enrolled students. You will conduct interviews, explain programs and financial considerations, and guide applicants through enrollment steps with timely follow-up.

The role emphasizes compliance, effective communication, and cross-team collaboration to support enrollment goals and student success.

Qualifications

• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Experience with enrollment services/admissions a plus.
• Excellent written and oral communication skills.

Responsibilities

• Schedule and conduct interviews with prospective students and provide accurate program information.
• Outreach to prospective students and follow-up through matriculation.
• Maintain detailed notes in the Student Information System.
• Collaborate with Student Finance to explain costs and funding options.
• Meet or exceed performance metrics and production goals.

Skills

Customer service

Outbound calls

CRM software

Microsoft Excel

Education

Associate's degree or higher

Tools

CRM systems

MS Office Suite

SIS/CRM integration

Job description

San Joaquin Valley College Inc. seeks an Enrollment Services Associate to deliver accurate information and outstanding customer service to prospective and enrolled students. You will conduct interviews, explain programs and financial considerations, and guide applicants through enrollment steps with timely follow-up.

The role emphasizes compliance, effective communication, and cross-team collaboration to support enrollment goals and student success.